Effective Date: December 31, 2024

At PipeVision Plumbing, customer satisfaction is our top priority. These Terms and Conditions outline our commitments to you and your responsibilities when using our services. By engaging with PipeVision Plumbing, you agree to the following terms:

1. Customer Satisfaction Guarantee

Our 100% satisfaction guarantee ensures that if, for any reason, you are not satisfied with the work performed, we will redo the job or refund the amount paid up to $250.

2. Warranty on Major Installations

All major plumbing and sewer installations come with a 10–25 year warranty (excluding natural disasters, earthquakes, or fires). If there is an issue with the labor or materials used in the installation during the warranty period, PipeVision Plumbing will address and correct the problem at no additional cost.

3. It Drains or You Don’t Pay Guarantee

If PipeVision Plumbing cannot clear your line to drain, you will not be charged. Exceptions include: Hydro-jetting area or backyard drains, which are assessed a $200 service fee if the issue cannot be resolved with a hydro jetter.

4. PipeVision Plumbing Labor Warranty

4.1. Warranty Coverage

This warranty guarantees the quality of labor performed by PipeVision Plumbing, including installation, repair, and maintenance of plumbing systems.

4.2. Warranty Period

The warranty is valid for the period specified in your service contract, starting from the date the work is completed.

4.3. Covered Services

This warranty covers: Installation of plumbing fixtures and systems. Repair of plumbing leaks and issues.Maintenance and servicing of plumbing systems.

4.4. Exclusions

The warranty does not cover:

Damage caused by natural disasters, vandalism, or accidents.

Issues arising from the use of substandard or customer-supplied materials.

Damage caused by negligence, misuse, or improper maintenance by the customer.

Modifications or repairs performed by third parties without prior written approval.

Issues unrelated to the labor provided by PipeVision Plumbing.

4.5. Warranty Claims

To make a claim under this warranty, customers must:

Notify PipeVision Plumbing of the issue in writing within the warranty period. Provide proof of purchase, including service details and date. AllowPipeVision Plumbing reasonable time to inspect and rectify the issue.

4.6. Warranty Remedies

If the issue is determined to fall under this warranty,

PipeVision Plumbing will:

Repair or re-perform the labor at no additional cost. Provide a refund for the labor portion of the service if repair or re-performance is not feasible.

4.7. Limitations of Liability

The liability of PipeVision Plumbing is limited to the labor cost of the original service. We are not liable for any consequential, incidental, or indirect damages.

4.8. Transferability

This warranty is non-transferable and valid only for the original customer.

5. Governing Law

These Terms and Conditions are governed by the laws of the state in which the services are performed.

6. Entire Agreement

These Terms and Conditions constitute the entire agreement between the customer and PipeVision Plumbing , superseding any prior agreements or understandings related to the services provided.

If you have any questions about these Terms and Conditions, feel free to contact us:

Email: [email protected]

Phone: (555) 123-4567

Mailing Address: 1234 Main Street, Springfield, IL 62701